Refund & Exchange Policy
Due to COVID-19. No exchanges or Refunds.
All sales are Final .
Orders can’t be modified or canceled once they are processed.
Please check ALL hair growth product immediately. All damages must be reported within 2 days of receiving product.
If you are not sure about a particular product please send us a email with the image.
Email us at survivorqueen1@gmail.com
Survivor Queen is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Survivor Queen will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Shipping Policy
All orders are shipped via USPS. Shipping takes 3-5 business days after order has been processed. Once the order has shipped, you will receive a tracking number through email. Please be sure to enter the correct email during checkout in order to receive confirmation. Thanks for shopping Survivor Queen.